How IMPEKA works
A clear process from start to finish, so you know what to expect at every stage.
- 01
Request
You reach out through the form or WhatsApp with the basics about your property.
- 02
Initial assessment
We review the information and, if needed, schedule a visit or request photos.
- 03
Scope and quote
You receive in writing what the service includes, what it doesn't, and how often.
- 04
Date and staff confirmation
We confirm the day, time, estimated duration and assigned staff.
- 05
Checklist execution
The team works from a per-room checklist adapted to your property.
- 06
Quality control
Critical points are verified before the visit is closed.
- 07
Report and follow-up
You receive the report with evidence, observations and recommendations.
What you can expect
Punctuality
We confirm the visit in advance and notify any adjustment.
Identified staff
You know who will enter your property before they arrive.
Communication
A clear channel in Spanish or English, with no intermediaries.
Respect for the property
Protocols for surfaces, belongings and private spaces.
Data protection
Your information is used only to deliver the service.
Incident procedure
We document, notify the same day and propose a solution. Final policy pending confirmation.
How can we care for your property?
Tell us about your property and we'll send a clear scope, no obligation.